At Twine Graphics, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with our services, or provide personal data through email signups, contact forms, or purchases.

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Your name, email address, phone number, shipping/billing address, and other contact details you voluntarily submit.

• Order Information: Product preferences, payment information (via secure third-party processors), and order history.

• Usage Data: Pages visited, time spent on site, device type, browser type, IP address, and referral source.

2. How We Use Your Information

We may use your information to:

• Fulfill orders and provide customer service

• Respond to inquiries and quote requests

• Send marketing emails, newsletters, and promotions (only if you opt-in)

• Offer you access to lead magnets such as our Custom Apparel Buyer’s Guide

• Improve our website and user experience

• Show you relevant ads via social platforms like Facebook and Instagram (with your consent where applicable)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties, including:

• Email platforms (e.g., Mailchimp or Flodesk) for sending you opted-in communications

• Payment processors (e.g., Stripe, Square) to securely complete transactions

• Ad platforms (e.g., Meta, Google) for remarketing or custom audience targeting

• Shipping partners to deliver products to you

All third-party partners are required to maintain the confidentiality of your information.

4. Your Choices & Rights

You can:

• Opt out of marketing emails at any time by clicking "Unsubscribe" at the bottom of any email

• Request access to the personal information we have on file

• Request that we delete your data (unless required to retain it for legal or order fulfillment purposes)

To exercise any of these rights, email us at orders@twinegraphics.com.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and serve personalized ads. You can disable cookies through your browser settings, though some features may not function properly.

6. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee complete protection against unauthorized access.

7. Children's Privacy

We do not knowingly collect or solicit personal data from children under 13. If you believe we have received data from a child, please contact us and we will delete it.

8. Updates to This Policy

We may update this policy occasionally to reflect changes in our practices. When we do, we will revise the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact:

Twine Graphics
1113 Harpeth Industrial Ct, Franklin, TN 37064
info@twinegraphics.com
(615)-538-8031