Usually after ordering, we can get an estimate date from the vendor of the promotional items. It really varies from product to product. Check if your salesperson can get any info for you!

Digital printing includes business cards, postcards, banners, yard signs, stickers, and even brochures.

Because promotional encompasses a plethora of items, the minimums set by our vendors vary between products. If you are looking for something specific, give us a call or shoot us an email. We can look it up for you and get you on the right track.

There's really no end to the promotional items you can order with your logo on them. We can order mugs, teddy bears, pennants, bottle openers, lanyards, and even golf tee poker chips. It all depends on what exactly you are looking for!

We accept cash, check, and cards! Although, all cards are subject to a small processing fee of 2% for VISA, MasterCard, and Discover (3% for AMEX).

While we wish we could give you a concrete answer, our turn-around times fluctuate at all times of the year. It's best to give us a call and see what we can work out for you!

Contact the salesperson that processed your previous order! If everything is staying the same as it was before, it'll be pushed through and processed that same day. That means you get your order faster! Sales Staff Brandon Hagan: brandon@twinegraphics.com John Bond: john@twinegraphics.com Katelyn Wilson: sales@twinegraphics.com

You can! We also have a showroom at our production facility with some of our most popular brands that we sell.

We have a retail space in downtown Franklin, TN where we showcase everything we can do! You can even check out the website here! We are also on Facebook and Instagram where we will periodically post some of the cooler things we print that come through the shop!

Unfortunately not. The garments we order are specifically made to be decorated. As such, we can not accept outside garments of any kind.

Yes! As long as you hit your decoration method's minimum quantity, you can have any mix of size and color you'd like.

Production: Monday - Friday: 8:30am - 4:30pm Saturday - Sunday: Closed Retail: Sunday: 11:00am - 5:00pm Monday - Thursday: 10:00am - 6:00pm Friday - Saturday: 10:00am - 8:00pm

Yes! You can mail in your checks, pay over the phone, or we can send you an online payment portal for you to access.

We will proof everything to you with a digital mock-up created by our designers. As such, we cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. So please review any proof you receive from us very carefully! If a printing error does occur and there is significant difference from the digital mock you received, we are always happy to work with you on options for either refunding or reprinting your order.

Once your order is complete, we will give you a call and send an email. For bigger orders, we will also let you know just how many boxes you're working with so you can plan accordingly.

Production: 1113 Harpeth Industrial Ct. Franklin, TN 37064 Retail: 304 Public Sq Franklin, TN 37064

We use 2 different websites to source all of our garments for you: companycasuals.com sportswearcollection.com If you find something you like, tell your salesperson the garment code so they can check stock information for you!

You're always welcome to give us a call during our normal business hours. Although, the best way to reach your salesperson is through email. While it may not be immediate, it is a sure-fire way to get in touch about your order!

The maximum printing area is about 13"W x 18"H for typical front/back printing.

Our presses are capped at a maximum of 12 ink colors for your design.

There are a few factors that go into pricing your screen printing order: the amount of ink colors, the style of garment, decoration locations, and quantity (just to name a few). Although, we do have a small price cheat sheet you can look at to get a small idea of the cost of your order. Check it out below!

Some specialty printing we do includes bandana printing, cinch bags, totes, and pocket printing. You can also ask for specialty inks like metallic inks, discharge inks, and even water-based inks.

There is a 1-time setup fee for new art. The fee starts at $30 and increases by $10 for each additional ink color. When you reorder existing art, this setup fee is waived!

In order to print your design on darker garments, something called an underbase must be printed on your shirt. This acts as a foundation for the ink colors in your design so that they stay separated from the shirt. This keeps the colors of your designs true to your original artwork. Without the underbase, the darker garment color will darken and desaturate the entirety of your design and may make it appear slightly transparent.

For normal garments like tees and sweaters, we can print on the front, the back, and both sleeves. Places we can't print are the hoods and pockets of hooded sweatshirts, over the shoulders, along seams, and on any garment that is double-lined (such as some jackets and winter wear). We also can not do "all-over" prints and "wrap-around" prints.

We have a $15 ink color change fee. These are charged per instance. We must print at least 12 shirts per ink color to do a color change.

Screen printing has a minimum of 25 garments per design.

No! There are certain things we can print if it is for personal use. If you are reselling your apparel for your business, it is your responsibility to ensure the originality of your own design.

While we can do patches, we do not sew them on. Instead, we heat press patches onto your items. Patches also have a different minimum than embroidery. While you can order 6 pieces for embroidery, you must order 50 patches. Although you don't have to use them all right away. We will keep any patches you don't use ready for future orders for you.

For embroidery, your design has to be digitized for an embroidery machine to read. There is a 1-time fee of $50 to digitize your design. If you reorder your design for embroidery, the fee will be waived!

We embroider everything between hats, beanies, polos, lunchboxes, and blankets.

We do! There is a small upcharge of $2.50 per item that has puff embroidery.

Embroidery has a minimum of 6 pieces.

After your project is completed, we have all associated art files needed to recreate your project again in the future. But if you need things like web images of your designs, the editable vector files for your designs, or anything in between, there is a small fee to make that available to you as well. If you already paid a design fee on your order, there is a possibility this fee may be waived!

The quality of the art on your project is directly correlated with the files and art that you can provide to us. As such, we want to be able to procure the highest quality formats for you so your project is clean and neat. The file formats we prefer go as follows: .AI - This is an Adobe Illustrator file. Usually used for vector graphics. This is the best file you can provide to us. .PSD - This is a Photoshop Document. Usually used for raster graphics. If you are saving a .PSD file for us, please make sure it is 300dpi or more! .SVG - Scaleable Vector Graphic. This is another form of vector file. .PNG - This is a flat image. Some recreation of the art may be needed in order to complete your project. .JPG - This is the lowest quality file we will accept. JPG files harbor the most digital artifacts and must be recreated in some capacity.

While branding is not quite our wheelhouse, we can still help with laying the groundwork for you with logo work and brand specifications.

Yes! We have an in-house designer that sets up all our jobs to be print. They also assist in creating new designs, recreating designs, and suggesting what would look best for your project.

Pricing custom art is determined in 3 ways: time, energy, and complexity. We are happy to work with you on all aspects of your design. Ultimately our designer helps determine the cost based on the workload of the project.

Absolutely! After you pay for any design work done for us, it is free for you to use as you please.