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You got questions and we got answers. So to make your quote quick and easy, look below to see if there's anything you need to know before you get started!
FAQ QUICK NAV
screenprinting
EMBROIDERY
PROMOTIONAL
DESIGN SERVICES
GENERAL FAQ
Production Facility Hours: Monday - Friday: 8:30am - 4:30pm, Saturday - Sunday: Closed. Retail Store Hours: Sunday: 11:00am - 5:00pm, Monday - Thursday: 10:00am - 6:00pm, Friday - Saturday: 10:00am - 8:00pm. Visit us at 1113 Harpeth Industrial Ct for production and 304 Public Sq for retail.
Our production facility is located at 1113 Harpeth Industrial Ct, Franklin, TN 37064. Our retail store can be found at 304 Public Sq, Franklin, TN 37064. We look forward to your visit!
Unfortunately not. The garments we order are specifically made to be decorated. As such, we can not accept outside garments of any kind.
Once your order is complete, we will give you a call and send an email. For bigger orders, we will also let you know just how many boxes you're working with so you can plan accordingly.
Our typical turn-around time is 7-10 business days. However, this can vary depending on the time of year and current workload. For the most accurate estimate, please give us a call at +1-615-538-8031.
We accept cash, check, and cards! Although, all cards are subject to a small processing fee of 2% for VISA, MasterCard, and Discover (3% for AMEX).
Yes! You can mail in your checks, pay over the phone, or we can send you an online payment portal for you to access.
You're always welcome to give us a call during our normal business hours. Although, the best way to reach your salesperson is through email. While it may not be immediate, it is a sure-fire way to get in touch about your order!
Contact the salesperson who processed your previous order. If all details remain the same, your reorder will be processed the same day, ensuring a faster turnaround. Sales Staff: Brandon Hagan: brandon@twinegraphics.com, John Bond: john@twinegraphics.com, Katelyn Wilson: sales@twinegraphics.com, Elizabeth Cobb: spiritwear@twinegraphics.com
We have a retail space in downtown Franklin, TN where we showcase everything we can do!
You can even check out the website here!
We are also on Facebook and Instagram where we will periodically post some of the cooler things we print that come through the shop!
You can! We also have a showroom at our production facility with some of our most popular brands that we sell.
We use 2 different websites to source all of our garments for you:
If you find something you like, tell your salesperson the garment code so they can check stock information for you!
Yes! As long as you hit your decoration method's minimum quantity, you can have any mix of size and color you'd like.
We will proof everything to you with a digital mock-up created by our designers. As such, we cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. So please review any proof you receive from us very carefully!
If a printing error does occur and there is significant difference from the digital mock you received, we are always happy to work with you on options for either refunding or reprinting your order.
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Screen printing has a minimum of 25 garments per design.
Our presses are capped at a maximum of 12 ink colors for your design.
There is a 1-time setup fee for new art. The fee starts at $30 and increases by $10 for each additional ink color. When you reorder existing art, this setup fee is waived!
There are a few factors that go into pricing your screen printing order: the amount of ink colors, the style of garment, decoration locations, and quantity (just to name a few).
Although, we do have a small price cheat sheet you can look at to get a small idea of the cost of your order. Check it out below!
For normal garments like tees and sweaters, we can print on the front, the back, and both sleeves.
Places we can't print are the hoods and pockets of hooded sweatshirts, over the shoulders, along seams, and on any garment that is double-lined (such as some jackets and winter wear).
We also can not do "all-over" prints and "wrap-around" prints.
The maximum printing area for standard front or back printing is 13 inches wide by 18 inches high. For specialty items or unique placements, please contact us for more details.
No! There are certain things we can print if it is for personal use. If you are reselling your apparel for your business, it is your responsibility to ensure the originality of your own design.
We have a $15 ink color change fee. These are charged per instance. We must print at least 12 shirts per ink color to do a color change.
Some specialty printing we do includes bandana printing, cinch bags, totes, and pocket printing.
You can also ask for specialty inks like metallic inks, discharge inks, and even water-based inks.
In order to print your design on darker garments, something called an underbase must be printed on your shirt. This acts as a foundation for the ink colors in your design so that they stay separated from the shirt. This keeps the colors of your designs true to your original artwork. Without the underbase, the darker garment color will darken and desaturate the entirety of your design and may make it appear slightly transparent.
Screenprinting FAQ
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EMBROIDERY FAQ
Embroidery has a minimum of 6 pieces.
For embroidery, your design has to be digitized for an embroidery machine to read. There is a 1-time fee of $50 to digitize your design. If you reorder your design for embroidery, the fee will be waived!
While we can do patches, we do not sew them on. Instead, we heat press patches onto your items.
Patches also have a different minimum than embroidery. While you can order 6 pieces for embroidery, you must order 50 patches. Although you don't have to use them all right away. We will keep any patches you don't use ready for future orders for you.
We do! There is a small upcharge of $2.50 per item that has puff embroidery.
We embroider everything between hats, beanies, polos, lunchboxes, and blankets.
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Usually after ordering, we can get an estimate date from the vendor of the promotional items. It really varies from product to product. Check if your salesperson can get any info for you!
Because promotional encompasses a plethora of items, the minimums set by our vendors vary between products. If you are looking for something specific, give us a call or shoot us an email. We can look it up for you and get you on the right track.
Digital printing includes business cards, postcards, banners, yard signs, stickers, and even brochures.
There's really no end to the promotional items you can order with your logo on them. We can order mugs, teddy bears, pennants, bottle openers, lanyards, and even golf tee poker chips. It all depends on what exactly you are looking for!
PROMOTIONAL FAQ
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Design services faq
Yes! We have an in-house designer that sets up all our jobs to be print. They also assist in creating new designs, recreating designs, and suggesting what would look best for your project.
Pricing custom art is determined in 3 ways: time, energy, and complexity. We are happy to work with you on all aspects of your design. Ultimately our designer helps determine the cost based on the workload of the project.
After your project is completed, we have all associated art files needed to recreate your project again in the future. But if you need things like web images of your designs, the editable vector files for your designs, or anything in between, there is a small fee to make that available to you as well. If you already paid a design fee on your order, there is a possibility this fee may be waived!
The quality of the art on your project is directly correlated with the files and art that you can provide to us. As such, we want to be able to procure the highest quality formats for you so your project is clean and neat.
The file formats we prefer go as follows:
.AI - This is an Adobe Illustrator file. Usually used for vector graphics. This is the best file you can provide to us.
.PSD - This is a Photoshop Document. Usually used for raster graphics. If you are saving a .PSD file for us, please make sure it is 300dpi or more!
.SVG - Scaleable Vector Graphic. This is another form of vector file.
.PNG - This is a flat image. Some recreation of the art may be needed in order to complete your project.
.JPG - This is the lowest quality file we will accept. JPG files harbor the most digital artifacts and must be recreated in some capacity.
While branding is not quite our wheelhouse, we can still help with laying the groundwork for you with logo work and brand specifications.
Absolutely! After you pay for any design work done for us, it is free for you to use as you please.