YOUR SATISFACTION IS OUR PRIORITY

Over the years, our customer obsession has allowed us to continue delivering the industry-leading customer service we are known for. Our team's number one goal is making your custom apparel and products come out exactly how you want it. Whether it's help with your design, with adding new garments, or simply with specializing your order to your needs, our support team can help make it happen. This focus on customer satisfaction has made Twine Graphics the leading brand in custom apparel.  

Do you need immediate help with your order? 

Give us a call at 615-538-8031 and talk to a Specialist who will assist you right away. 

FAQ'S

Frequently asked questions

What are your hours of operation?


Sales and Production: Monday - Friday: 8am - 5pm Retail Shop: Monday - Wednesday: 10am - 6pm Thursday - Saturday 10am - 8pm Sunday: 11am - 5pm




How does your pricing work?


You want clear and concise pricing without any hidden costs, fees, or fine print. We made that possible by building a feature-rich, real-time quote calculator that cuts out the fluff and gets right to what matters: Your wallet. We made the process simple because life is complicated enough. When it comes to pricing your quote, there are five things we consider: 1. Quantity 2. Garment Style 3. Color 4. Ink Colors on Front/Back 5. Printing Method Pro Tip: If you’re looking to save money, limiting your ink colors, increasing your order quantity, or selecting a different garment style may lower your cost pretty significantly. And remember: When you call us, a real person picks up the phone. Our process isn’t automated because we know our customers want to talk to real, live people. When you look for an Instant Quote, you give us ballpark details and we give you a price—no fine print, no hidden fees.




How quickly can I receive my order?


You’re on a hard deadline and you need your shirts yesterday. If you need your gear in a rush, we’d love to help make it happen— give us a call. We take a lot of pride in being able take care of our customers, and when we say we'll get the job done, we mean it. If you don’t need your custom t-shirts quite that fast, our standard turn around time is 10 business days. We guarantee your delivery date on rush orders because we know how much it means to you! If you need us to print your order in fewer than 10 business days, the following fees will be added to the pre-tax total. 6-9 Business days = 10% 5 Business days = 15% 3 Business days = 25% 2 Business days = 50%




Where are you located?


We are proudly headquartered in Historic Franklin, TN. Our retail shop is located at the heart of downtown Franklin at 304 Public Sq. Franklin, TN 37064 and our sales office / show room / production facility / pick up location is at 1113 Harpeth Industrial Ct. Franklin, TN 37064




What is your minimum order requirements?


Just 25 pieces! We proudly work with everyone from single individuals and mom-and-pop shops, to some of the world's biggest and best companies, organizations, and groups. Whether you're looking for 25 garments or 100,000, we're happy to help! *25 per garment, per design




Do you offer products made in the USA?


Yes! Please ask your sales specialist for the items available in these categories!




How does your sizing work?


Garment sizing varies by manufacturer and style. The best thing to do is request a spec sheet on the specific garment(s) you are interested in! You can email us today at info@twinegraphics.com.




Can I order a blank sample?


Of course! Picking the right product to print on is a critical aspect of the buying process. If you want to look at a couple samples before you purchase, email us at info@twinegraphics.com or give us a call at 615-538-8031. Note: To make the process seamless as possible, know the style number of the products of which you'd like samples.




Which order service is right for me?


Whether you’re an individual in charge of planning this year’s epic family reunion, a business owner in need of some new staff shirts, or a charity organization looking to participate in some online fundraising, we offer an array of services to help make your purchasing experience easier than anywhere else: Group Orders: For our customers ordering t-shirts for 3 or more people, we offer our Group Orders service. Everyone in your group can enter their sizes and payment info individually, making it easy to organize. When done, we ship the order to one location. · Enter the delivery address · Share your group page with friends & family · We collect sizes and payments for you Buy Now: · Choose your sizes · Choose delivery date · We print & ship on time, every time Start a T-Shirt Campaign Create and share your campaign. We’ll provide your order, along with a check for funds raised, and spread sheet for distribution! · Set your goal & profit per item · Share your campaign with friends & family · We print!




How can I add custom names and numbers to my design?


Adding names and numbers to your design is simple with our custom Design Studio. When you enter the studio, click the “Personalize” tab in the bottom toolbar. From there, using the menu on the left-hand side, you’ll be able to input a custom list of names and numbers. Please click "here" to download a document for name and number customization on custom orders.




Can I print trademarked materials?


Unfortunately, that's a big no! We'll go to the moon and back for our customers, but knowingly printing trademarked materials is highly, highly illegal. We love you, but not enough to do hard time! That said, every customer is responsible for ensuring the originality of their design, and we accept zero liability for the printing of trademarked materials. If you're having trouble figuring out a design, or want to create something inspired by a design or look you saw elsewhere, our graphic artists love a good project and are more than happy to help.




Can I select different styles/sizes of garments in the same order?


This is easily one of our most frequently asked questions, and the answer is: Yes, of course!




Can I add multiple shirt colors to the same order?


Absolutely! Just let us know what you are looking for and we'll work out the details. It is possible that certain designs may not work across dark garments and light garments. It's reasons like this that we are here to help you with your needs and keeping your project within budget!




How do you print your custom t-shirts and apparel?


Custom Screen Printing is far and away the most popular service we offer, but we proudly offer a variety of different printing methods that we utilize depending on every customer’s personal preference, type of design, and budget. Other popular methods include Dye Sublimation and Embroidery, but if you want to learn more about all the services we offer, check out our Services page!




What is your return policy?


We cannot accept returns on customized orders unless there is a printing error that differs from the approved design proof. If a printing error does occur, Twine will happily reprint your order or give you a full refund on your purchase. If you have any questions about our products or services, don't hesitate to call us at 615-538-8031.




Are there any setup fees?


1 COLOR: $20 2 COLOR: $30 3 COLOR: $40 4 COLOR: $50 5 COLOR: $60 6 COLOR: $70 7 COLOR: $80 8 COLOR: $90 **Set up fees are free on re-orders of exact art over 24 pieces!




Can I use different ink colors on the same design?


We have a $15 ink color change fee. These are charged per instance. We must print at least 12 shirts per ink color to do a color change.




What are you printing dimensions?


Standard Left Chest = 3-4"w x proportional height Standard Full Front/Full Back = 12.5"W x proportional height (14.5"H MAX) Standard Pocket = MAX 3"W x 3"H Oversized Full Front/Full Back = 15.5"W x 22"H (Additional $0.50 per imprint)




In what file format should I send my design?


We prefer artwork in AI, PSD, EPS, or PDF formats. However, in some cases a large JPG (300+ DPI) will work. Please see our art guidelines for more information.